Reduce Hearing Aid Returns Before They Happen
AdaptTrack gives you early visibility into trial issues through automated SMS check-ins and a simple dashboard—so you can intervene before patients return their devices.
Built specifically for audiology clinics in the United States.
Dashboard Overview
Active Trials
24
Needs Follow-Up
3
Ending Soon
7
Doing Well
14
Recent Patient Responses
Why hearing aid trials need better tracking
Patients struggling but not speaking up
Many patients wait until the end of the trial to mention issues, making it harder to intervene.
Manual follow-ups take staff time
Calling or texting each patient individually is time-consuming and easy to forget.
Limited visibility into risk
Without a system, staff may not know which patients need attention most urgently.
Returns happen too late to intervene
By the time you learn a patient is unhappy, the trial period may be almost over.
Simple workflow. Powerful results.
Set up a trial
Add a patient and select a check-in schedule.
Automated SMS check-ins
Patients receive simple text messages and respond quickly.
Dashboard flags issues
Staff immediately see which patients need attention.
Simple communication patients understand
Dr. Smith's Office
via AdaptTrack
Hi John — how are your new hearing aids feeling so far?
Quick Replies:
YES
Doing well
NO
Needs follow-up
HELP
Urgent attention
A clear view of your hearing aid trials
AdaptTrack gives staff a simple way to see which patients are doing well, which trials need attention, and what communication has already happened.
Trial Dashboard
Dashboard with patient risk flags
John Miller
Day 12 • 18 days left
Sarah Kim
Day 24 • 6 days left
Robert Patterson
Day 8 • 22 days left
Maria Garcia
Day 19 • 11 days left
Trial Timeline
Trial timeline and status view
Day 3 Check-in
Patient responded: “Working well”
Mar 5, 2024 at 10:00 AM
Day 10 Check-in
Patient responded: “Working well”
Mar 12, 2024 at 10:00 AM
Day 21 Check-in
Scheduled for Mar 23, 2024
Message History
Message history for quick follow-up
Outbound
How are your hearing aids feeling?
Mar 12 at 10:00 AM
Patient Response
YES - Working well!
Mar 12 at 10:15 AM
Why clinics choose AdaptTrack
Earlier visibility into trial issues
Identify patient issues before the trial fails.
Less manual follow-up
Automated check-ins replace manual calls and emails.
More consistent patient communication
Every trial gets the same attention, even during busy weeks.
Better organization for staff
One dashboard shows all active trials at a glance.
Simpler day-to-day trial oversight
Staff can start using it in minutes, not weeks.
Better overall patient experience
Patients feel supported throughout the trial with easy text message responses.
Designed for audiology clinics
AdaptTrack is built for clinics that want a lightweight way to manage hearing aid trials without adding another complicated system.
Independent audiology practices
Single-location practices that want better trial oversight without complex software.
Small multi-provider clinics
Clinics with multiple audiologists who need to coordinate patient care.
Growing clinics
Practices scaling up that want more consistent follow-up processes.
Simple clinic pricing
Preventing even a small number of hearing aid returns can easily justify the cost.
No long-term contracts. Cancel anytime.
- Staff login access
- Automated trial SMS check-ins
- Patient trial tracking dashboard
- Ongoing updates and improvements
See the workflow first in a short demo.
Frequently asked questions
Ready to reduce hearing aid returns?
Questions? Email hello@adapttrack.com